We provide fully blended call center solution through which inbound and outbound call operates seamlessly. This is a fully customized solution and does not have any sit/agent limit or concurrent capacity limit.
Key Features
- CTI (Computer Telephony Interface)
- ACD (Automatic Call Distribution)
- Queue Management
- Skill Based Call Routing
- IVR with multiple customizable menu structure
- Agent Priority Call Answering on multiple services
- Customized Call Detail Record
- Call Tapping, Voice Logging or Call Recording
- Screen Pop-up
- Real time and Historical Reporting System
- Real-time Interactive Dashboard as Wall Board, Mini Dash board
- Multiple Campaign Service
- Set Different Level Access Privileges for Admin, Supervisor and Agent
- Agent Performance Reporting
- Real Time Agent Status and Call Monitoring
- Spying or Whispering to Agent
- Campaign or Service wise Reporting
- CRM Integration or handshaking
- Many More features…
