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Terms & Conditions

  1. Subscriber has to provide necessary documents and information to establish subscriber’s identification, legal status and business capacity. Desh communications shall have the right to examine the same.
  2. Desh communications shall have the right to temporary disconnect, suspend or terminate the services for giving any false information by the subscriber in any document or otherwise including on the subscription form. If there is any change in the information given earlier, Subscriber shall notify Desh communications of such change, failure of which shall entitle Desh communications to suspend or terminate the services and its sole discretion.
  3. Both parties undertake that any information received by one party marked as confidential shall be kept as confidential by the other party. Such information can be revealed if it is found that it was already in the public domain or it was already available to the receiving party without violating this agreement or if it is required by law.
  4. Desh communications has the exclusive right and jurisdiction of the title and ownership of the connection and equipment (ONU & Wifi Router or any other) provided by Desh communications.
  5. Desh communications shall provide the services to the subscriber within agreed timeline. However, in case of any delay, Desh communications will notify the subscriber as soon as it is reasonably practicable.
  6. Desh communications shall not be liable for disruption and discontinuation of its service due to any disturbance, congestion, severance in the other networks reasons beyond its control.
  7. Desh communications  may temporarily suspend the services wholly or in parts for repair, maintenance, upgrading or circumstances beyond Desh communications control. However, Desh communications will notify the subscriber as soon as it is reasonably practicable.
  8. Desh communications have the right to suspend or terminate the connection without further notice in case of subscriber uses the device/ terminal/ IP on any resources provided by Desh communications beyond the allocated number of connections or bandwidth capacity.
  9. The connection will be automatically disconnected from Desh communications if the subscriber has exceeded the monthly billing date and data volume limit.
  10. Desh communications should have exclusive right to change/ increase/ reduce the traffic charges, validity period, package plans and any other agreed terms etc. at any time subject to official notification of such changes. No notification will require if such changes take place due to any regulatory or government imposition.
  11. Desh communications may keep the subscriber updated about any new information about the Desh communications services, if needed. Desh communications reserves the right to communicate any of its offer and services related communication and/or massage to the subscriber at any time and in any manner to keep the subscriber updated from time to time. Desh communications reserves the right to use the name of the subscriber in its material for promotion or business purpose.
  12. Desh communications shall endeavor to provide the best possible service to its subscribers. However, the quality, reliability and the availability of service may dependent on various factors. In case of failure to achieve desired quality, reliability and the availability of service due to any of the above factors, Desh communications shall not be held liable.
  13. The subscriber undertakes not to use Desh communications services to commit any unlawful act which might endanger national, social or economic interest or damage Desh communications reputation to other subscriber. Under such circumstances, Desh communications shall have the exclusive right to discontinue the services of the subscriber and take appropriate legal measures. Subscriber shall indemnify Desh communications if it suffers any losses, damages or has to pay any penalty due to unlawful usage of the subscriber.
  14. Not with standing anything contained in this agreement, any other information through Desh communications brochure, notification, published and/ or shall broadcasted by Desh communications regarding its services, service price, billing policy, credit policy etc. shall also be binding to this agreement.
  15. Use of Desh communications services is subject to its more current applicable usage policies.
  16. Subscriber shall pay agreed charges to Desh communications in its prescribed bill format strictly within due date. Desh communications have right to suspend or terminate the connection to the subscriber if the bill is not paid in full within due date.
  17. Subscribers shall have to pay “Shifting Charge” for shifting the connection.
  18. Subscriber shall be entitled to reconnect his/her connection by making payment of his/her outstanding in full if the connection of the subscriber has been suspended, temporarily or permanently disconnected due to payment default. If the connection has been permanently disconnected by the Desh communications for such circumstances, along with the full payment of the outstanding bill, the subscriber shall also be liable to pay the reconnection fee if applicable.
  19. Desh communications will retain the ownership of all optical network equipment provided to the subscriber. In case of termination or temporary stop of services, subscriber shall handover the equipment to Desh communications without any delay. For any damages to the equipment, subscriber shall compensate the value of the damage equipment.
  20. Desh communications has no control over the accuracy or appropriateness of any information in the internet and the subscriber is solely responsible for the internet usage.
  21. The subscriber undertakes to safeguard the equipment provided by Desh communications from potential damage (i.e. misusage, negligence, fire, lightening, natural disaster, theft, sabotage, come in contact with water, drop from height). Desh communications shall have the right to ask for damages from the subscriber.
  22. Desh communications shall not be liable for any health hazard or problems otherwise caused by the use or abuse of the services and the equipment.
  23. Subscriber shall solely be responsible for his/her own and his/her subscriber’s illegal data or voice transfer or traffic or bulk e-mail spamming or any other illegal operation. The sending of bulk e-mail spamming is strictly forbidden and the subscriber account will be immediately terminated. Subscriber shall indemnify Desh communications if it suffers any losses, damages or has to pay any penalty due to unlawful usage of the subscriber.
  24. Subscriber shall install proper electric connection, power grounding UPS, stabilizer etc. in his/her premises and on his/her accord. Subscriber shall not relocate or move any equipment provided by Desh communications without the permission of Desh communications.
  25. Desh communications shall not install any product/ services, without authentic document from the signatory of this document and authorized representative of Desh communications and also clearance from the revenue assurance department of the Desh communications.
  26. Without customers written request/ consent for any upgrade / downgrade of the bandwidth or any other changes will not be executed. For increasing/ decreasing bandwidth, temporarily/ permanently disconnection needed one month prior written notice.
  27. The subscriber shall file its complain about the services of Desh communications to the subscriber customer care.
  28. The subscriber is not authorized to resell Desh communications Internet services without written permission and will be liable for legal action to be taken if the subscriber is found in doing so.
  29. Responsibilities of Desh communications are explicitly stated in this agreement as above and Desh communications takes no other responsibilities beside those in this agreement.
  30. Not with standing anything to the contrary contained herein, Desh communications shall not be liable for any reason or any representation, implied warranty or condition or other term, at lawful or under the terms of this agreement for any losses, whether loss/ profit, actual or consequential or otherwise and whether occasioned by the Desh communications or its employees or agents or otherwise relating to the sale of the products and/or provision of services to the subscriber.
  31. Desh communications reserves the right to change the above terms and conditions.

Desh Communications Lounge Terms and Conditions

Please read the terms and conditions (“Terms and Conditions”) set out below carefully.

  • Section 1: Introduction: We are Desh communications, a service extension of the internet brand.
  • Section 2: Definitions
    • 2.1. “Agreement” is a reference to these Terms and Conditions, the Privacy Policy, any order form and payment instructions provided to you;
    • 2.2. “Privacy Policy” means the policy displayed on our Website which details how we collect and store your personal data;
    • 2.3. “you”, “your” and “yours” are references to you the person accessing this Website and ordering any Internet packages or Services from the Website.
    • 2.4. “we”, “us”, “our”, and “” are references to the Company;
    • 2.5. “Website” is a reference to our Website or our mobile applications   on which we offer our Internet Packages or Services.
  • Section 3: Ordering
    • 3.1. Any contract for the Internet Packages or Services from this Website or App is between you and You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.
    • 3.2. When you choose any Internet packages from this website you may be required to provide an e-mail address and mobile number.
    • 3.3. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
  • Section 4: Prices and Payment
    • 4.1. Any contract for the supply of products or Services from this Website or App is between you and You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.
    • 4.2. All prices listed on the Website are correct at the time of publication; however, we reserve the right to alter these in the future.
    • 4.3. All prices listed on the Website for products and Services by reflects the price at the time of listing. We give great care to keep them up to date. In case the price listed is not current, we will contact you to inform you about the price difference and you can choose to opt-out of the order.
  • Section 5: Delivery
    • 5.1. Delivery periods quoted at the time of ordering are approximate only and may vary based on situations. Products will be delivered to the address designated by you at the time of ordering.
    • 5.2. All orders are delivered by our delivery partner ‘e-courier’. We will make every effort to deliver within the time stated; however, we will not be liable for any loss caused to you after you receive the delivery. If the Goods are not delivered within the estimated delivery time quoted by us, please contact us by given enquiry number in the website (for delivery) first.
    • 5.3. In case of a late delivery, the delivery charge will be voided.
    • 5.4. Please note that it might not be possible for us to deliver to some locations even within the defined zones. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.
  • Section 6: Cancellation/Return/Refund
    • 6.1. You must check the cancellation conditions before ordering. We reserve the right to mention in the website whether the order is cancellable or not. If mentioned cancellable, you must notify us immediately if you decide to cancel your order, preferably by phone, and quote your order number/every details of the order possible.
    • 6.2. We may cancel an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made.
    • 6.3. We have  No Return policy on any order.
  • Section 7: Complaints
    • We take complaints very seriously and aim to respond to your complaints within 3 business days. All complaints should be addressed to our hotline number.

Our hotline number: 8801941335760

  • Section 8: Limitation of Liability
    • 8.1. Great care has been taken to ensure that the information available on this Website is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
    • 8.2. By accepting these terms of use you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your use of any third-party website, or your consumption of any products from us.
    • 8.3. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.
    • 8.4. The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, and loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.
    • 8.5. We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
    • 8.6. In the event we have a reasonable belief that there exists an abuse of vouchers and/or discount codes or in suspected instances of fraud, we may cause the shopper (or customer) to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, we – – reserve the right to seek compensation from any and all violators.
    • 8.7. Offers are subject to our discretion and may be withdrawn at any time and without notice.
  • Section 09: General
    • 9.1. All prices are in Bangladeshi Taka.
    • 9.2. We may subcontract any part or parts of the Services  that we provide to you from time to time and we may assign any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.
    • 9.3. We may alter or vary the Terms and Conditions at any time without notice to you.
    • 9.4. Payment must be made either at the time of ordering the Delivery,Products or Services from us by credit card or at the time of delivery by cash. Failure to pay on time will result in the cancellation of your order.
    • 9.5. Do not use or launch any automated system or program in connection with our website or its online ordering functionality;
    • 9.6. Do not collect or harvest any personally identifiable information from the website, use communication systems provided by the website for any commercial solicitation purposes, solicit for any reason whatsoever any users of the website with respect to their submissions to the website, or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the website.
    • 9.7. The Terms and Conditions together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website, these Terms and Conditions shall prevail.
    • 9.8. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
    • 9.9. These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of Bangladesh. The parties hereto submit to the exclusive jurisdiction of the courts of Bangladesh.
    • 9.10. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
    • 9.11. These Terms and Conditions and a contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Bangladesh Laws. Both we and you hereby submit to the non-exclusive jurisdiction of the Bangladesh Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.


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